Lodinews.com

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Subscription Questions & Answers

What is an online subscription? What do I get when I subscribe?

Lodinews.com uses a “metering” system in which readers will have access to the full site for up to 20 articles (or “clicks”) during a 30-day period. After viewing 20 articles, you will need a subscription to access most articles.

Online subscribers will receive unlimited access to all articles via all platforms, including smartphones, tablets and personal computers.

What does it cost?

Each type of subscription — online, print or e-edition — costs $9.75 per month. Discounts are available for longer subscription terms. Each type of subscription allows you access to the other subscriptions at no extra cost. However, we ask that subscribers to Lodinews.com or the Lodi News-Sentinel e-edition who have paid online contact our Subscriber Services Department at 209-333-1400 if you wish to arrange for home delivery of the Lodi News-Sentinel print edition.

Here are the links where you can subscribe online:

Lodinews.com online subscription

Lodi News-Sentinel e-edition

Lodi News-Sentinel print edition

You may also call our Subscriber Services Department at 209-333-1400 Monday to Friday 8 a.m. to 5 p.m. to help you subscribe.

How do I buy an online-only subscription?

If you don’t want to wait until the meter reaches 20 articles, you can register an account at Lodinews.com and use the “User Dashboard” to buy and manage your subscriptions. Use this link to register or click the “Signup” link at the top of any page. Once you complete the registration, you will automatically be logged in. Click the “My Dashboard” link at the top of the page.

In your dashboard, click “Subscriptions & Services” in the left column to expand the menu and click “Add Service.” Select “Lodinews.com Subscription” and click the continue button:

Add a Service

Complete the purchase form (a credit card is required) to buy your subscription.

When does the meter start counting my 20 free pages?

The meter starts when you view specific articles that we have designated as metered content and resets 30 days later. It does not run on a calendar basis so it won’t reset at the beginning of each month. The meter will “reset” 30 days after the date you first view a page of premium content.

What content at Lodinews.com will be free?

The home page and section pages (News, Sports, Business, etc.), weather, Legacy.com obituaries, photos, videos, classified ads and other ad content, searches, content in the opinion section (letters to the editor, columnists, etc.), the Crime and Emergency Services map, blogs and the events calendar will not count toward the 20-article limit.

What content is behind the meter?

Generally speaking, any story written by News-Sentinel reporters.

I want to read an article again. Will that count toward my limit?

No. If you have already viewed an article, you may view it again as many times as you would like without subtracting from your remaining free article views.

How will I know when I'm getting near the 20-article limit?

When you're on a metered page, you will see your remaining free articles at the top of the content area. After you reach the 20-article limit, you'll be reminded that you've reached the limit for the 30-day period and can no longer access metered content.

Metered Limit Warning

If I have multiple computers at my residence or place of work, do I need to purchase multiple digital subscriptions?

No. You will be provided a username and password to access Lodinews.com at your residence, at work, on vacation, or anywhere else you have access to a computer or mobile device.

What if I am an existing Lodi News-Sentinel print subscriber?

Print subscribers are entitled to free unlimited access to Lodinews.com as part of their subscription. To register now for your free digital subscription, have your Lodi News-Sentinel account number handy and visit the Lodinews.com registration page. If you do not know your account number, please call 209-333-1400 and a customer service representative will be happy to help you. Customer service is available Monday to Friday from 8 a.m. to 5 p.m.

Do you have a free online option?

Yes. Visitors to Lodinews.com may view up to 10 articles per month before being asked to register with the site at no charge. They may then view up to 20 articles per month absolutely free. Viewing more than 20 articles per month will require an online subscription.

Why are you charging for online access?

Hiring reporters, photographers and editors to cover local news is expensive, and no one else covers news in Lodi as extensively as the Lodi News-Sentinel. In the past, advertising supported our news-gathering efforts, but across the country, newspapers have seen their advertising revenue decline significantly. We are asking our loyal readers to help support our news-gathering ability with subscription revenue.

Why would I want a newspaper subscription and an online subscription?

Purchasing or maintaining a home delivery subscription to the News-Sentinel gives you the best value. It gives you full online access at no additional charge. The newspaper contains content you won’t receive online such as the comics and inserts and special coupons for local stores. The website contains content you won’t receive in print such as videos, additional photos, and breaking news as it is happening.

What’s the difference between registering and subscribing?

All visitors are required to register to view more than 10 articles during any 30-day period. To register, you will select a user name and password to use to login to Lodinews.com. Once logged in, you will be able to view up to 20 articles every 30 days at no charge. You will also be able to comment on articles, subscribe to mailing lists and submit news items and photos through an easy-to-use “dashboard.” Paid online subscribers have the same privileges, but they may view unlimited articles.

What is an e-edition?

An e-edition is an electronic version of our printed paper available online Tuesday through Saturday. It looks like the newspaper and you tab from page to page. You can also view it on an iPads and other tablets.

I already subscribe to the e-edition. Do I also get unlimited access to Lodinews.com?

Yes. If you are already an e-edition subscriber, you have unlimited access to Lodinews.com.

If I subscribe to Lodinews.com, can I also read the e-edition?

Yes. Your subscription to unlimited Lodinews.com access also includes the e-edition.

I subscribe to the e-edition but I can’t view the pages in my web browser.

The News-Sentinel e-edition uses PDFs (Portable Document Format) to display the pages. All modern web browsers are able to display PDFs, although each may have its own ways of doing so and quirks, depending on the operating system (Windows, OS X, etc.) you are using. Here are a couple of links with some instructions and tips on how to get PDFs to work if you are having problems:

Adobe

Mozilla (Firefox)

You may also be using an outdated browser. Please consider upgrading your browser to a more recent version.

What is the cancellation and refund policy?

You may cancel your online subscription to Lodinews.com at any time by calling our Subscriber Services Department at 209-333-1400. Service will continue throughout the remainder of the current monthly billing cycle and will not be renewed for the following month. Partial month/pro-rated refunds are not available.

What does this mean to me as a frequent online commenter at Lodinews.com?

You can still comment without subscribing but you will be limited to 20 free pages per month. Once you have reached the limit, you will be required to subscribe if you wish to continue commenting during that 30 day period. Revisiting a story to post additional comments will not count toward the 20 free pages.

Why am I redirected to Facebook (or Google or Yahoo!) when I try to log in?

If you created your Lodinews.com account using your account at Facebook, Google, Yahoo! or other OpenID service, and you enter an incorrect username / email address or password in the Lodinews.com log in window, you will be redirected to the log in page for the service you registered with. Enter the correct information there and you will redirected back to Lodinews.com and logged in.

I need help. What do I do?

Our Subscriber Services Department is available to help you Monday to Friday from 8 a.m. to 5 p.m. Please call 209-333-1400 to speak with a representative.

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