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Letter: Tokay Glass made a difficult time easier for the Lehnertz family

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Posted: Thursday, January 23, 2014 12:00 am

I am a Lodi resident. I came home to discover that my house had been broken into. Once the police had been called and left our house, we had a bedroom window that needed to be replaced. It was very important to get the window fixed, because it was our children’s bedroom window.

At this point I made a call to Tokay Glass. The receptionist let me know that they would get someone to come and take a look at the window sometime that day. Before we hung up the phone, though, she asked me to hold on. When she got back on the phone she said that a technician was available to come right over.

The technician who came over was Frank, and he is a wonderful man. I hadn’t had a chance to clean anything up yet, including the glass from the window. Frank brought in a bucket and started picking up glass, and brought in a vacuum to clean up the window frame. He even asked if I needed him to leave his vacuum to clean up the rest of the room in more detail.

When Frank was done picking up glass and looking at my window, he said he could take the broken window (it was the sliding part of the window that can be removed easily) and have it back in a couple of hours with a temporary piece of glass in it until the new piece was available. This meant that my children would not need to see their bedroom window broken or missing.

When all was said and done, within three hours of calling Tokay Glass, I had a temporary window in place. Within 24 hours, the window and one other that had been damaged were completely fixed.

I had to write and share with you what a wonderful company Tokay Glass is, and how much their work meant to me and my family during a difficult time. My children knew our house was broken into, but didn’t have to experience the trauma of seeing their bedroom window broken or missing.

Lisa Lehnertz

Lodi

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Welcome to the discussion.

1 comment:

  • Walter Chang posted at 7:30 pm on Sat, Jan 25, 2014.

    Walt Posts: 1117

    A happy ending!

    Thanks for sharing Lisa

    [thumbup]

     

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