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Sacramento County sets up new help line

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Posted: Tuesday, February 11, 2014 12:00 am

Where do I report an abandoned vehicle? Who fixes broken street lights? Where do I take old pharmaceuticals?

These are just a few of the hundreds of questions coming in every day to Sacramento County operators. Citing residents’ confusion about whom to call for services offered throughout the county, officials have developed what they hope will be a simple solution: By dialing 311, residents can now connect to most Sacramento County services.

“We believe we are one of the few counties in California to bring 311 to an unincorporated area, and this service will enhance our efforts to revitalize some of Sacramento’s core neighborhoods,” County Executive Bradley J. Hudson said in a news release. “Residents no longer have to remember which department resolves an issue; they can report all concerns directly to 311 and representatives will do the rest.”

The service is also available as a new smartphone app, available in the app store for iPhone, iPad and Android users. The app allows residents to take a picture of a problem and attach it to a report from their phone or tablet.

To report an issue within the unincorporated Sacramento County, call 311 or 916-875-4311, visit www.311.saccounty.net, or download the Sac County 311 Connect app.

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