The Pacific Gas & Electric drop box outside the company's Pine Street location was broken into over the weekend, with dozens of payments possibly stolen.
PG&E called 6,200 customers Tuesday in the Lodi area to notify them that if they dropped off payments this past weekend, their information could be compromised, PG&E spokeswoman Nicole Liebelt said.
"We certainly have reason to believe that payments and account information for possibly 100 PG&E residential customer accounts was stolen," she said.
PG&E determined that 100 customers could be affected because that is the number of drop box payments they get on a typical weekend. The company decided to call the 6,200 customers who made payments at the Lodi location in January or February.
Information that could be compromised includes names, addresses, phone numbers, driver's licenses, PG&E utility information and banking information, Liebelt said.
The calls customers receive today will be automated with a series of questions about whether they dropped off a payment this weekend. If they did, they will be transferred to a customer service representative, Liebelt said.
The company is offering to change utility account numbers and passwords as well as give customers a 12-month membership to a credit monitoring service, she said.
"We understand that this is an inconvenience. We certainly want to make sure that we are reaching out to any customers to alert them, so they can take proactive measures with the banking institutions," Liebelt said. PG&E is studying ways to make the drop box more secure. The drop box is currently closed, so customers can drop off payments either through the mail slot or make a payment via phone, online, at PG&E during normal business hours or at a local payment center.
"We want customers to be aware, and we are investigating the incident and taking corrective action to make sure this incident does not occur again," Liebelt said.
If you dropped off a payment this weekend, call 800-743-5000 for more information.