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Russ Hayward: Crisis communication

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Posted: Wednesday, June 7, 2017 6:00 pm

The audio recording came to an abrupt end. We sat in stunned silence, not know what to think or what to say.

We had just listened to a 90 minute recounting of the communications following the accidental death of a teenager on a YMCA hiking trip in Yosemite. We were speechless because each one of us, all YMCA professional program directors, knew that a similar incident could happen on our watch, on any of our trips, in any of our facilities.

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