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Jennifer Walth, left, and Jacqueline Davis talk about their business, Perfect Balance Day Spa in Lodi. They will be celebrating the spa's 20-year anniversary on Dec. 6. (Brian Feulner/News-Sentinel)

Owners of Perfect Balance Day Spa celebrate 20 years of helping clients unwind


Tuesday, November 18, 2008 6:29 AM PST

For 20 years, Jacqueline Davis and Jennifer Walth have been finding a balance between their home lives and their work lives. No wonder then, that they named their ever-evolving business Perfect Balance Day Spa.

When the duo first discussed providing a service that offered facial treatments and massages, they were met with doubting husbands, skeptical bankers and many other challenges.

And though Davis and Walth don't have to prove themselves like they once did, they still work hard to keep their services fresh and to keep clients coming back.

As Davis and Walth prepare for their 20th anniversary celebration on Dec. 6, they took a break from their planning to talk with Business Editor Marc Lutz about creating a business with longevity.

Q: What have you done to keep your business going for 20 years?

Walth: We change it up with the trends. We educate ourselves. Getting a good staff, then educating them as well.

Davis: I got some great advice from my mom who had a restaurant here for 25 years called Laverne's. She said treat customers as if they were your family, and look at them as people, not dollar signs.


The Angel Room at Perfect Balance Day Spa in Lodi is one of several massage rooms. (Brian Feulner/News-Sentinel)

Walth: Most of our clients have become my closest friends.

Q: What are the biggest challenges of being not only a business owner, but being a woman business owner?

Walth: Balancing work and family life. A lot of times we shortchange our families, our kids. I feel bad about that at times, but we have to earn a living so we can provide for them.

Davis: What about when we went to get our first loan? That was horrible. We were going to get a loan for $5,000 when we were going to move from (Downtown Lodi) to (401 W. Pine). It didn't matter that we'd been in business for five years or that we had a good profit margin. They wanted our husbands for co-signers. That was just kind of a blow.

Q: How is running your spa different nowadays compared to when you first opened?

Walth: I think there's a lot of copycat businesses that want to do what we do. We find that people come to us and spy on us, and they copy what we're doing. It's flattering, yes, but on the other hand, we want to stay different. That's how we've survived.

Q: What are the most valuable lessons you've learned during the past two decades?

Walth: What it means to be a true partner and compromising. Being able to give and take and find out what each other's strengths and weaknesses are, and where we can overlap and fill in the gaps.

Q: What have been your greatest successes?

Walth: Probably our pamper packages and bringing women together. The other thing is our seminars. We do a lot of makeup and skin care seminars.

Davis: We do baby showers and bridal showers and we've had large numbers of that, so that's different.

Walth: I think our longevity is our biggest success.

Q: What have been the biggest disappointments?

Davis: Probably not owning our own building.

Walth: Yeah.

Davis: You can't do want you want to do.

Q: Any advice for young women seeking to go into business for themselves?

Davis: Don't do it. No, just kidding! (They both laugh)

Walth: It's a tough time right now. I think you need to do research and be educated. Take some business courses. Jackie and I did not, so we had to learn from the "school of hard" knocks.

Davis: See what other businesses are doing to be successful, and ask questions. And you have to have a deep desire to do it. And it takes great faith. Jennifer and I have relied on that.

How to find a perfect balance in life

  • Exercise: Yoga and Pilates can help strengthen your back.
  • Breathing exercises: Cleansing breaths will relax you.
  • Take a break: Close your eyes for 15 minutes a day and forget about life.
  • Put first things first: Prioritize your daily life and put things into perspective.
  • Nurture the nurturer: It's OK to take care of everyone else, as long as you do the same for yourself.
    Source: Jacqueline Davis and Jennifer Walth

    Perfect Balance Day Spa at a glance

    Where: 401 W. Pine Street.
    Hours: Monday, 9 a.m. to 3 p.m.; Tuesday through Thursday, 8:30 a.m. to 7 p.m.; Friday and Saturday, 8:30 a.m. to 5:30 p.m.
    Services: Body therapy, beauty services, massage therapy, nail care, pamper packages and skin care.
    Anniversary celebration: Dec. 6, 10:30 a.m. to 4:30 p.m., featuring wine tasting and hors d'oeuvres, skin and body demonstrations all day, skin care and make up classes.
    Information: 333-8117 or www.perfectbalancedayspa.com.
  • Q: Do you have any clients that have been coming to you since you opened?

    Walth: Yes! Quite a few.

    Davis: Even before. She started over at European Facials, and I had my own place. We have our original appointment book from 1988. It's interesting going through there and seeing the names.

    Q: Tell me something nobody knows about Perfect Balance.

    Walth: That we really enjoy being together. It feels like a family here. We actually go out and have movie dates.

    Davis: And pool parties.

    Q: How do you envision day spas in the next 20 years?

    Walth: No hands-on, and I think that's sad. It's probably going to be more mechanical.

    Davis: I think there will be less touch. I don't think you'll have skin-on-skin contact anymore. That's the trend now, everything is gloved.

    Walth: I think there's still always going to be a need for makeup and skin care.

    Q: Who can benefit from the services at Perfect Balance?

    Both: Everyone (laughs).

    Davis: We have about 15 percent gentleman, and then probably 85 percent women. We treat children starting as early as nine. We have princess parties where they can come in, the age limit starting at six. We have physicians, business owners, we've had 49er football players, bull riders ranked fifth in the nation ...

    Walth: Not just for women anymore!

    Contact Business Editor Marc Lutz at marcl@lodinews.com.

    Reader Feedback

    rcarolan wrote on Nov 24, 2008 8:37 PM:

    " Both Davis and Walth are very professional. However, the service from the front desk girls is horrible. I have been in a few times and have been completely ignored. One time I had two young ladies argue over who would have be the one to help me. . very disappointing. I think you ladies need to train your staff a bit more on customer service. Lodi is a small town and the best way to get business from people is by word of mouth. . and you definitely do not want people bad mouthing your business. "

    educator wrote on Nov 24, 2008 6:50 PM:

    " Hard to believe that there is a "Day Spa" in town that does not offer happy endings. LOL "

    uncle stinky wrote on Nov 19, 2008 3:12 PM:

    " "It's not magic it's Botox" "

    Comments on this story are now closed.